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Fort Nelson FAQs

Our Frequently Asked Questions provide information on:

Health & Safety
General Enquiries


Admission tickets are free and can be booked in advance. We ask you to choose an arrival time but once you are on-site, you may stay for as long as you wish.

You can still visit if you haven’t pre-booked as we accept walk-ins. We are busy during the school holidays and are usually quieter after 2pm.

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How much does it cost?

Fort Nelson is a national museum and free to enter. Please book a free ticket for every member of your party.


£3 per car. Please pay for parking on arrival at the reception desk.

Parking is free for Blue Badge holders. We have four spaces closer to the museum entrance, available on a first-come-first-served basis.

Can I cancel my booking?

We know that plans can change, so if you need to cancel your visit please see the Order Summary section on your email confirmation from Eventbrite.

You can cancel your booking by clicking on View and manage your order online.

If you wish to change the date or arrival time of your visit please cancel your existing tickets (see above) and then re-book for the date and time you require.

If you need assistance to cancel your booking please email giving the date of your visit and session time plus the name of the person who booked.

Please note that we are unable to refund car park charges.

School groups

Fort Nelson is taking school bookings, for more information about visits and educational resources please email

 Visit our online Learning Hub for downloadable resources.

Assistance Dogs

Assistance dogs are welcome at Fort Nelson, including in the museum galleries, visitor centre, cafe and outdoor areas. Pet animals are not permitted.


Do you have toilets on site?

There are toilets in the Visitor Centre, in the Voice of the Guns gallery and in the galleries.

Do you have baby-changing facilities?

There are changing facilities within the toilets in the Visitor Centre.

Is your cafe open?

Our cafe in the Visitor Centre is always open for visitors, offering a delicious range of drinks, snacks and light meals including jacket potatoes and paninis.

Can I use cash?

Card payments are preferred but we do accept cash.

Can I bring a picnic?

Yes we have lots of picnic tables for you to use.

Barbecues are not permitted.

Will you be running any special events?

We regularly run special events. Find out more on our what’s on pages.

General enquiries

If you have any further queries, please email us and we will try to reply as soon as possible.

Telephone: 01329 233 734 / Monday to Friday 10am – 4pm.